Privacy Policy

This Privacy Policy (Policy) discloses the Company’s practices concerning personal information we obtain about you. By using Company, in any way accessing Company, or using other services of Company (collectively the Services), you are accepting the practices described in this Policy.

This Policy notifies you of:

  1. What personal information of yours is collected when you access Company and/or use the Services or purchase any product.
  2. How the information is collected.
  3. How the information is used and shared.
  4. Our efforts to maintain the security of Sensitive Information.
  5. Other details concerning your personal information and our policies.

This Policy does not apply to the practices of companies that Company does not own or control or to people that we do not employ or manage.

Information Collection and Use

When you visit our website, SpikyTV, we can collect certain information related to your device, such as your IP address, what pages you visit on our Website, whether another website referred to you, and at what time you accessed our Website etc.

We do not collect any other type of personal data. If you are accessing our SpikyTV through a social media account, please refer to the social media provider’s privacy policy for information regarding their data collection.

* Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser.

* Log Files

The company automatically receives and records information on its server logs from your Web browser, including your IP address, cookie information, and the page you requested. We use IP addresses and cookies to analyze trends, administer the site, track members and users movements, and gather broad demographic information for aggregate use. IP addresses are not linked to your personal information.

* Information from Other Sources

For reasons such as improving personalization of our Service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

Use of Information

The information we collect is generally used for the following purposes:

1. To build features that will make the services available on our site easier to use. This includes faster search requests, better member support and timely notice of new services and special offers.

2. To improve our marketing and promotional efforts, analyze site usage, improve our content and product offerings, and customize our site’s content, layout, and services. These uses improve our Services and better tailor them to meet your needs.

3. To resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use. Sometimes, we may look across multiple members or users to identify problems or resolve disputes. In particular, we may examine your information to determine members using multiple Member Ids or aliases.

4. Sharing of Information. We may use the personal information that you supply to us, and we will bring selected retail opportunities to you via direct mail, email, online and telemarketing. The company may sell or rent aggregated statistical information and user, member or former member-specific information, including name, address, telephone number and payment information, to our marketing partners or third parties. If you want Company to stop sharing information it has about you in the future, you may notify us of this fact by contacting Company’s Member Services department.

We reserve the right to disclose personal information, including Sensitive Information, when we believe that such disclosure is appropriate to comply with the law or a request by a government official, to protect the rights or property of Company, or to enforce our Terms and Conditions of Use. In the event that a third party acquires Company or substantially all of its assets, member information and Sensitive Information may be some of the transferred assets.

Use of Data Collected

We can use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content we think you might be interested in. We can use your contact information to send you information about our company and promotional material from our partners. We may also use your personal, demographic and profile data to improve our site, for statistical analysis, for marketing and promotional purposes. Information collected by us may be added to our databases and used for future updates regarding site updates, new products and services, upcoming events etc.

Special Offers and Announcements

Active subscribers can receive information on products, services, the latest news, and a newsletter.


The company takes every precaution to protect our users’ and members Sensitive Information, both online and offline. Your Sensitive Information is password-protected for your privacy and security. Sensitive Information is encrypted and protected online with the best encryption software in the industry – SSL.

Sensitive Information is also protected offline in our offices. Only employees who need the information to perform a specific job (for example, a billing clerk or member services representative) are granted access to Sensitive Information. Furthermore, all employees are kept up-to-date on our security practices and changes in those practices. Finally, the servers that we store Sensitive Information on are kept in a secure environment. If you have any questions about the security at our website, you can send an email to us using the Company online contact form.

Users Outside of the United States

For the purposes described in this Privacy Policy, we may transfer your Personal Information from the European Economic Area (E.U. Member States, Iceland, Liechtenstein, and Norway) and/or the United Kingdom to our U.S. office or a third party outside of the EEA or the U.K. and in a jurisdiction not subject to an adequacy decision of the European Commission or the U.K. Government, as applicable. When we transfer your personal information to other third parties outside of the EEA or the U.K., for example, service providers, we will do this according to applicable data protection laws. We will take appropriate safeguards to ensure the integrity and protection of your personal information wherever it is processed. If you are a resident of the European Economic Area (EEA) or the United Kingdom (U.K.), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your Personal Information by this Privacy Policy and applicable law. By providing your Personal Information, you consent to such transfer.

Your Rights about Your Personal Data Under GDPR and/or UK GDPR:  Subject to the applicable provision of the GDPR and/or UK GDPR, you have the following rights concerning your Personal Information:

  • Right of access (commonly known as a “data subject access request”): If you ask us, we will confirm whether we are processing your Personal Information and, if so, provide you with a copy of that Personal Information along with specific other details. We may charge a reasonable fee if you require additional copies.
  • Right to rectification: If your Personal Information is inaccurate or incomplete, you are entitled to ask that we correct or complete it.
  • Right to erasure: You may ask us to erase your Personal Information in some circumstances, such as where we no longer need it, or you withdraw your consent (where applicable), and there is no other legal basis for processing.
  • Right to restrict processing: You may ask us to restrict or ‘block’ the processing of your Personal Information in certain circumstances, such as if you contest its accuracy or object to us processing it.
  • Right to data portability: You have the right to obtain your Personal Information from us that you consented to give us or that was provided to us as necessary in connection with our contract with you, and if the processing is automated.
  • Right to object: You may ask us at any time to stop processing your Personal Information, and we will do so: 
    • (a) if we are relying on a legitimate interest (described above) to process your Personal Information unless we demonstrate compelling legitimate grounds for the processing of your information is needed to establish, exercise, or defend legal claims; or 
    • (b) we are processing your Personal Information for direct marketing and, in such case, we may keep minimum information about you (for example, in a suppression list) as necessary for our and your legitimate interest to ensure your opt-out choices are respected in the future and to comply with data protection laws.
  • Right to withdraw consent: If we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time, but this will not affect any processing of your information that has already taken place.
  • Right to lodge a complaint with the data protection authority: If you have a concern about our privacy practices, including the way we handled your Personal Information, you can report it to the data protection authority that is authorized to hear those concerns (in the United Kingdom, the Information Commissioner’s Office (ICO) at

To exercise your rights under the GDPR and/or the UK GDPR, please send us your request as outlined in the “Contact Us” section below.

Your Rights about Your Personal Data if You Are a Resident of Canada: We may process your information if you have given us specific permission (i.e., express consent) to use your Personal Information for a particular purpose or in situations where your authorization can be inferred (i.e., implied consent). You can withdraw your consent at any time. In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way,
  • For investigations and fraud detection and prevention;
  • For business transactions, provided certain conditions are met;
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim;
  • For identifying injured, ill, or deceased persons and communicating with next of kin;
  • If we have reasonable grounds to believe an individual has been, is, or maybe a victim of financial abuse,
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is suitable for purposes related to investigating a breach of an agreement or an infringement of the laws of Canada or a province,
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records;
  • If it was produced by an individual in the course of their employment, business, or profession, and the collection is consistent with the purposes for which the information was produced;
  • If the collection is solely for journalistic, artistic, or literary purposes; or
  • If the information is publicly available and is specified by the regulations.

To exercise your rights as a Canadian resident, please send us your request on the Contact Us page.

Other Sites

Company forwards users and members to other sites. Please be aware that Company is not responsible for these other sites’ business and privacy practices. We encourage you to be mindful of this when you leave our site and read the legal notices and privacy policies of each website you visit.

Notification of Changes

If we decide to change our Policy, we will post these changes on our Home page or provide other notifications of our revised Policy, so our users and members are always aware of what information we collect, how we use it, and when we disclose it.

Children’s Online Privacy Protection

The company serves general users of the World Wide Web. We support and comply with the Children’s Online Protection Act (COPPA), and we do not knowingly collect information from children under the age of 13, nor do we share such information with third parties. Children under the age of 18 may use Company only with the involvement of a parent or guardian.

Want to Contact “SpikyTV”

If you have any questions about this privacy statement, you can send an email via our “Contact us” page.

Policy Changes

“SpikyTV” reserves the right to change this privacy policy at anytime.

This Privacy Policy was last revised on Dec 14, 2023.